Caring and Finding a Better Way: How One MCM Manager and Her Team Innovated Through the Pandemic to Support Their Colleagues and Consumers

As COVID-19 swept across the U.S. in early 2020, Jenelle Vinci’s brand-new role at Encore Capital Group’s subsidiary Midland Credit Management (MCM) suddenly got more complex. She had just begun onboarding as the Operations Manager of Document Services Operations, a department that supports numerous teams across the business with the management of key documents the …

‘Show Them You’re a Real Person’: How Account Manager Patricia G. Helps Her Peers Find Their Confidence with Consumers

Encore’s Midland Credit Management (MCM) Account Manager Patricia G. is living proof that confidence is a learned behavior, not a personality trait. Having worked in collections since 2001, Patricia knows that confidence is often the key to establishing rapport with consumers and helping them on their path to economic freedom. And while the work came …

Encore’s Midland Credit Management Costa Rica Colleagues Earn Tuition Reimbursement by Helping Others

Employees at Encore’s Midland Credit Management (MCM) Costa Rica site can invest in their futures while giving back to their community and each other. Since 2013, the Adelante program (Spanish for “go forward”) has provided educational reimbursement to eligible employees for completing projects that have a positive impact either inside the company or in their …

Encore’s Midland Credit Management team in India Works to Support Restoration of Green Spaces, Water, and Biodiversity in the Urban Center of Gurugram

This Earth Day, we are reminded that when it comes to protecting Earth’s natural resources, we each have a role to play in the communities we call home. This is the sentiment that drives Encore’s Midland Credit Management (MCM) team in India to continue supporting local efforts to further restore green habitats where MCM operates. …

Encore Celebrates Financial Literacy as a Path to Economic Freedom

April is Financial Literacy Month in the United Stated and United Kingdom, which raises public awareness about the importance of financial education. It’s an issue our company cares deeply about – a commitment that’s rooted in our Mission to help consumers create pathways to economic freedom. That mission extends beyond our doors and the consumers …

‘Find a Mentor and Talk to Everyone’: Encore’s Female Tech Colleagues Encourage More Women to Join the Field

Many of the female tech colleagues at Encore Capital Group and its subsidiaries, Midland Credit Management (MCM) and Cabot Credit Management, knew from an early age they wanted to work with technology in their careers. Others found the skills matched their personalities over time. The common thread is that they enjoy problem-solving and working collaboratively …

10 Years of Encore’s Midland Credit Management in Costa Rica: How a People-First Business Emerged

Allan Padilla was one of the first people Encore Capital Group subsidiary Midland Credit Management (MCM) hired in Costa Rica. A computer engineer who taught English as a second language, he found a niche helping large information technology (IT) companies start operating in Costa Rica. That’s when MCM came along and this past year, together, …

Cabot Financial France Helps Connect Unemployed Residents with Customer Relationship Skills

In Lyon, France, the location of Cabot Credit Management’s largest French operation, our colleagues are working to make a lasting, positive impact on our community while fostering a diverse and inclusive workforce. Because unemployment is high in the region, many young residents are searching for job skills. Recognizing that customer relationship skills can translate across …

Encore Announces Findings of 2021 Economic Freedom Study

Download the report here Today we announced the findings of our first Economic Freedom Study. The survey asked 2,600 people in Encore’s largest markets, the United States and United Kingdom, their feelings about personal finances and the economy, and explored the impact of the COVID-19 pandemic. With Encore’s mission of creating pathways to economic freedom …

MCM India is One of ‘100 Best Companies for Women in India’ for Fourth Consecutive Year

Our colleagues at MCM India are showing their commitment to a culture where everyone feels included and welcomed and we’re proud to share they’re being awarded for their efforts. For the fourth year in a row, MCM India has been recognized as one of the 100 Best Companies for Women in India (BCWI) by Avtar …