Our Mission, Vision & Values – Encore Capital Group

How we work with consumers

Caring about consumers is the foundation of our business. Hear from our President and CEO, Ashish Masih, and colleagues on how we work with consumers and the essential role we play in the credit ecosystem.

Our Mission

Creating pathways to economic freedom

Our Vision

We help make credit accessible by partnering with consumers to restore their financial health

Our Values

We care

We put people first and engage with honesty, empathy, and respect

We find a better way

We deliver our best in everything we do, find ways to make a positive difference, and achieve impactful results

We are inclusive and collaborative

We embrace our differences and work together to ensure every individual can thrive

Encore means more

We always go the extra mile for our consumers, our colleagues, our clients, and our investors. It's what sets us apart.

Encore means more for consumers

The call handler was very helpful and is probably the most understanding person I’ve ever spoken to at a collection agency.
Thank you.

Consumer | UK

Encore means more for colleagues

Thanks to the tuition reimbursement program, I’ve been able to pay for all my studies… which is a great opportunity for me to continue growing personally and professionally.

Group Manager | Costa Rica

Encore means more for clients

In just six weeks, Encore mobilized a pilot to help us collect back £12m in debt, while also providing suitable solutions and assistance to vulnerable consumers.

STW | Encore Capital Group client

Our Path to Building a Healthier Credit Ecosystem

As we navigate our road to success, our Mission, Vision and Values are here to help guide the way. They represent Encore, who we are and what we stand for.

Watch our video to see how.

Play Video

Awards and Achievements

We see the power in our actions, our impact on consumers and employees, and the significance of our role in contributing to a healthy credit ecosystem. We have been recognized it for it, too.

Volunteerism

Corporation for National & Community Service (2015 - 2019)
U.S. Presidential Volunteer Service Award
Kent Messenger Volunteering Awards
Top Employer Assisted Volunteer Team
Kent Messenger Volunteering Awards
Overall Employer Assisted Volunteer Team of the Year

Customer Service Excellence

UK Institute of Customer Service 2024
Customer Commitment Award - Business-to-Consumer
UK Collections and Customer Service Awards 2023
Best Legal Services Provider of the Year
UK Credit Awards 2023
Law Firm of the Year
UK Credit Awards 2023
Outstanding Conduct in Collections
CCS Awards 2020
Law Firm of the Year Award, Credit Awards 2021
Best Legal Service Provider
Best Legal and Advisory Service Award, Lending Awards 2021
Blue Prism Customer Excellence Awards 2022
APAC All-Star Award for Innovation Excellence in RPA and Intelligent Automation
Credit Awards
Debt Purchaser of the Year
Collections and Customer Service Awards 2019
Law Firm of the Year
Institute of Customer Service
ICS Service Mark
Collections and Customer Service Awards 2020
Best Legal Services
Credit and Collections Technology Awards 2020
Contact Centre Solution
Collections and Customer Service Awards 2021
Best use of Technology
UK Customer Satisfaction Awards 2021
Best Application of Technology Award
Credit Services Association Awards 2021
Innovation Award

Culture and Employee Experience

Oct 2024 to Oct 2025
Great Place to Work Certified™️

Costa Rica
France
India
Portugal
UK
USA
International Well Building Institute (WELL) 2024
Gold Certification, India Facility
The Economic Times
Best Organizations for India Women 2024
Oct 2023 to Oct 2024
Great Place to Work Certified™️

France
India
Ireland
Portugal
Spain
USA
Avtar and Seramount
Hall of Fame, 100 Best Companies for Women, India 2023
The Economic Times
Best Organizations for Women 2023
July 2022 to July 2023
Great Place to Work Certified™️

France
Ireland
Portugal
Aug 2022 to Aug 2023
Great Place to Work Certified™️

Costa Rica
India
Spain
UK
Avtar and Seramount's Sixth Annual Study
Hall of Fame, 100 Best Companies for Women 2021
The Economic Times
Best Organizations for Women 2022
UK Satisfaction Awards
Employee Engagement Strategy of the Year
Great Place to Work India
India’s Best Workplaces
UK National Contact Centre Awards (Wescot)
Silver Team Manager Award
Hull and Humber (Wescot)
Top 30 Under 30
Credit Awards 2020
Best Company to Work for Service Provider
UK Contact Centre Awards
Team Leader/Manager of the Year - Bronze
Newsweek 2024
America's Greatest Workplaces for Diversity
India Workplace Equality Index 2023
Silver Employer for LGBT+ Inclusion
Avtar and Seramount
Champions, Most Inclusive Companies Index India 2023
2020 Women on Boards (U.S.)
Winning 'W' Company for Female Board Representation
Working Mother Media and AVTAR Group
100 Best Companies for Women in India

Environmental Sustainability

Fire Service Week 2024 Brookfield
First Prize, Safe Place to Work within Candor Tech Space (Sector 48), India Facility
Leadership in Energy and Environmental Design (LEED)
Gold Certification, India Facility, 2024
Brookfield
Effective Waste Management Recognition, India Facility, 2024
Costa Rica Ministry of Environment and Energy
Blue Flag Ecological Certification