How we work with consumers

Caring about consumers is the foundation of our business. Hear from our President and CEO, Ashish Masih, and colleagues on how we work with consumers and the essential role we play in the credit ecosystem.

Our Mission

Creating pathways to economic freedom

Our Vision

We help make credit accessible by partnering with consumers to restore their financial health

Our Values

We care

We put people first and engage with honesty, empathy, and respect

We find a better way

We deliver our best in everything we do, find ways to make a positive difference, and achieve impactful results

We are inclusive and collaborative

We embrace our differences and work together to ensure every individual can thrive

Our Path to Building a Healthier Credit Ecosystem

As we navigate our road to success, our Mission, Vision and Values are here to help guide the way. They represent Encore, who we are and what we stand for.

Watch our video to see how.

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Awards and Achievements

We see the power in our actions, our impact on consumers and employees, and the significance of our role in contributing to a healthy credit ecosystem. We have been recognized it for it, too.

Diversity & Inclusion

  • 2020 Women on Boards (U.S.)

    Winning 'W' Company for Female Board Representation

  • Working Mother Media and AVTAR Group

    100 Best Companies for Women in India


  • Corporation for National & Community Service (2015 - 2019)

    U.S. Presidential Volunteer Service Award

  • Kent Messenger Volunteering Awards

    Top Employer Assisted Volunteer Team

  • Kent Messenger Volunteering Awards

    Overall Employer Assisted Volunteer Team of the Year

Customer Service Excellence

  • CCS Awards 2020

    Law Firm of the Year Award, Credit Awards 2021

  • Best Legal Service Provider

  • Best Legal and Advisory Service Award, Lending Awards 2021

  • Blue Prism Customer Excellence Awards 2022

    APAC All-Star Award for Innovation Excellence in RPA and Intelligent Automation

  • Credit Awards

    Debt Purchaser of the Year

  • Collections and Customer Service Awards 2019

    Law Firm of the Year

  • Institute of Customer Service

    ICS Service Mark

  • Collections and Customer Service Awards 2020

    Best Legal Services

  • Credit and Collections Technology Awards 2020

    Contact Centre Solution

  • Collections and Customer Service Awards 2021

    Best use of Technology

  • UK Customer Satisfaction Awards 2021

    Best Application of Technology Award

  • Credit Services Association Awards 2021

    Innovation Award

Employee Advocacy

  • July 2022 to July 2023

    Great Place to Work Certified™️


  • Aug 2022 to Aug 2023

    Great Place to Work Certified™️

    Costa Rica

  • Avtar and Seramount's Sixth Annual Study

    Hall of Fame, 100 Best Companies for Women 2021

  • The Economic Times

    Best Organizations for Women 2022

  • UK Satisfaction Awards

    Employee Engagement Strategy of the Year

  • Great Place to Work India

    India’s Best Workplaces

  • UK National Contact Centre Awards (Wescot)

    Silver Team Manager Award

  • Hull and Humber (Wescot)

    Top 30 Under 30

  • Credit Awards 2020

    Best Company to Work for Service Provider

  • UK Contact Centre Awards

    Team Leader/Manager of the Year - Bronze

Environmental Sustainability

  • Costa Rica Ministry of Environment and Energy

    Blue Flag Ecological Certification