Our Path to Building a Healthier Credit Ecosystem
As we navigate our road to success, our Mission, Vision and Values are here to help guide the way. They represent Encore, who we are and what we stand for.
Watch our video to see how.
Our Mission
Creating pathways to economic freedom
Our Vision
We help make credit accessible by partnering with consumers to restore their financial health
Our Values
We care
We put people first and engage with honesty, empathy, and respect
We find a better way
We deliver our best in everything we do, find ways to make a positive difference, and achieve impactful results
We are inclusive and collaborative
We embrace our differences and work together to ensure every individual can thrive
Encore means more
We always go the extra mile for our consumers, our colleagues, our clients, and our investors. It's what sets us apart.
Awards and Achievements
We see the power in our actions, our impact on consumers and employees, and the significance of our role in contributing to a healthy credit ecosystem. We have been recognized it for it, too.

Diversity & Inclusion
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2020 Women on Boards (U.S.)
Winning 'W' Company for Female Board Representation
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Working Mother Media and AVTAR Group
100 Best Companies for Women in India
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Working Mother Media & AVTAR Group (MCM India)
Champions 2019 Most Inclusive Companies Index

Volunteerism
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Corporation for National & Community Service (2015 - 2019)
U.S. Presidential Volunteer Service Award
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Kent Messenger Volunteering Awards
Top Employer Assisted Volunteer Team
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Kent Messenger Volunteering Awards
Overall Employer Assisted Volunteer Team of the Year

Customer Service Excellence
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Collections and Customer Service Awards 2019
Best Vulnerable Customer Support Strategy
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Credit Awards
Debt Purchaser of the Year
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Collections and Customer Service Awards 2019
Best Vulnerable Customer Strategy Provider
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Collections and Customer Service Awards 2019
Law Firm of the Year
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Institute of Customer Service
ICS Service Mark
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Collections and Customer Service Awards 2020
Best Legal Services
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Credit and Collections Technology Awards 2020
Contact Centre Solution

Employee Advocacy
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UK Satisfaction Awards
Employee Engagement Strategy of the Year
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Great Place to Work India
India’s Best Workplaces
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UK National Contact Centre Awards (Wescot)
Silver Team Manager Award
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Hull and Humber (Wescot)
Top 30 Under 30
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Credit Awards 2020
Best Company to Work for Service Provider
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UK Contact Centre Awards
Team Leader/Manager of the Year - Bronze

Environmental Sustainability
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Costa Rica Ministry of Environment and Energy
Blue Flag Ecological Certification