Our Mission, Vision & Values – Encore Capital Group

How we work with consumers

Caring about consumers is the foundation of our business. Hear from our President and CEO, Ashish Masih, and colleagues on how we work with consumers and the essential role we play in the credit ecosystem.

Our Mission

Creating pathways to economic freedom

Our Vision

We help make credit accessible by partnering with consumers to restore their financial health

Our Values

We care

We put people first and engage with honesty, empathy, and respect

We find a better way

We deliver our best in everything we do, find ways to make a positive difference, and achieve impactful results

We are inclusive and collaborative

We embrace our differences and work together to ensure every individual can thrive

Encore means more for consumers

"The call handler was very helpful and is probably the most understanding person I’ve ever spoken to at a collection agency.
Thank you."

Consumer | UK

Encore means more for consumers

"The call handler was very helpful and is probably the most understanding person I’ve ever spoken to at a collection agency.
Thank you."

Consumer | UK

Encore means more for consumers

"The call handler was very helpful and is probably the most understanding person I’ve ever spoken to at a collection agency.
Thank you."

Consumer | UK

Our Path to Building a Healthier Credit Ecosystem

As we navigate our road to success, our Mission, Vision and Values are here to help guide the way. They represent Encore, who we are and what we stand for.

Watch our video to see how.

Awards and Achievements

We see the power in our actions, our impact on consumers and employees, and the significance of our role in contributing to a healthy credit ecosystem. We have been recognized for it, too.

Volunteerism

Corporation for National & Community Service (2015 - 2019)

U.S. Presidential Volunteer Service Award

Kent Messenger Volunteering Awards

Top Employer Assisted Volunteer Team

Kent Messenger Volunteering Awards

Overall Employer Assisted Volunteer Team of the Year

Customer Service Excellence

UK Institute of Customer Service 2024

Customer Commitment Award - Business-to-Consumer

UK Collections and Customer Service Awards 2023

Best Legal Services Provider of the Year

UK Credit Awards 2023

Law Firm of the Year

UK Credit Awards 2023

Outstanding Conduct in Collections

CCS Awards 2020

Law Firm of the Year Award, Credit Awards 2021

Best Legal Service Provider

Best Legal and Advisory Service Award, Lending Awards 2021

Blue Prism Customer Excellence Awards 2022

APAC All-Star Award for Innovation Excellence in RPA and Intelligent Automation

Credit Awards

Debt Purchaser of the Year

Collections and Customer Service Awards 2019

Law Firm of the Year

Institute of Customer Service

ICS Service Mark

Collections and Customer Service Awards 2020

Best Legal Services

Credit and Collections Technology Awards 2020

Contact Centre Solution

Collections and Customer Service Awards 2021

Best use of Technology

UK Customer Satisfaction Awards 2021

Best Application of Technology Award

Credit Services Association Awards 2021

Innovation Award

Culture and Employee Experience

Oct 2025 to Oct 2026

Great Place to Work® Certified™

Costa Rica

France

India

Ireland

Portugal

USA

Oct 2024 to Oct 2025

Great Place to Work Certified™

Costa Rica

France

India

Portugal

USA

International Well Building Institute (WELL) 2024

Gold Certification, India Facility

The Economic Times

Best Organizations for India Women 2024

Oct 2023 to Oct 2024

Great Place to Work Certified™

France

India

Ireland

Portugal

Spain

USA

Avtar and Seramount

Hall of Fame, 100 Best Companies for Women, India 2023

The Economic Times

Best Organizations for Women 2023

July 2022 to July 2023

Great Place to Work Certified™

France

Ireland

Portugal

Aug 2022 to Aug 2023

Great Place to Work Certified™

Costa Rica

India

Spain

Avtar and Seramount's Sixth Annual Study

Hall of Fame, 100 Best Companies for Women 2021

The Economic Times

Best Organizations for Women 2022

UK Satisfaction Awards

Employee Engagement Strategy of the Year

Great Place to Work India

India’s Best Workplaces

UK National Contact Centre Awards (Wescot)

Silver Team Manager Award

Hull and Humber (Wescot)

Top 30 Under 30

Credit Awards 2020

Best Company to Work for Service Provider

UK Contact Centre Awards

Team Leader/Manager of the Year - Bronze

Newsweek 2024

America's Greatest Workplaces for Diversity

India Workplace Equality Index 2023

Silver Employer for LGBT+ Inclusion

Avtar and Seramount

Champions, Most Inclusive Companies Index India 2023

2020 Women on Boards (U.S.)

Winning 'W' Company for Female Board Representation

Working Mother Media and AVTAR Group

100 Best Companies for Women in India

Environmental Sustainability

Fire Service Week 2024 Brookfield

First Prize, Safe Place to Work within Candor Tech Space (Sector 48), India Facility

Leadership in Energy and Environmental Design (LEED)

Gold Certification, India Facility, 2024

Brookfield

Effective Waste Management Recognition, India Facility, 2024

Costa Rica Ministry of Environment and Energy

How we work with consumers

Caring about consumers is the foundation of our business. Hear from our President and CEO, Ashish Masih, and colleagues on how we work with consumers and the essential role we play in the credit ecosystem.

Our Mission

Creating pathways to economic freedom

Our Vision

We help make credit accessible by partnering with consumers to restore their financial health

Our Values

We care

We put people first and engage with honesty, empathy, and respect

We find a better way

We deliver our best in everything we do, find ways to make a positive difference, and achieve impactful results

We are inclusive and collaborative

We embrace our differences and work together to ensure every individual can thrive

Encore means more

We always go the extra mile for our consumers, our colleagues, our clients, and our investors. It's what sets us apart.

Encore means more for consumers

"The call handler was very helpful and is probably the most understanding person I’ve ever spoken to at a collection agency.Thank you."

Encore means more for consumers

"The call handler was very helpful and is probably the most understanding person I’ve ever spoken to at a collection agency.Thank you."

Encore means more for consumers

"The call handler was very helpful and is probably the most understanding person I’ve ever spoken to at a collection agency.Thank you."

Our Path to Building a Healthier Credit Ecosystem

As we navigate our road to success, our Mission, Vision and Values are here to help guide the way. They represent Encore, who we are and what we stand for.

Watch our video to see how.

Awards and Achievements

We see the power in our actions, our impact on consumers and employees, and the significance of our role in contributing to a healthy credit ecosystem. We have been recognized for it, too.

Volunteerism

U.S. Presidential Volunteer Service Award

Top Employer Assisted Volunteer Team

Overall Employer Assisted Volunteer Team of the Year

Customer Service Excellence

Customer Commitment Award - Business-to-Consumer

Best Legal Services Provider of the Year

Law Firm of the Year

Outstanding Conduct in Collections

Law Firm of the Year Award, Credit Awards 2021

Best Legal Service Provider

Best Legal and Advisory Service Award, Lending Awards 2021

APAC All-Star Award for Innovation Excellence in RPA and Intelligent Automation

Debt Purchaser of the Year

Law Firm of the Year

ICS Service Mark

Best Legal Services

Contact Centre Solution

Best use of Technology

Best Application of Technology Award

Innovation Award

Culture and Employee Experience

Great Place to Work® Certified™

Great Place to Work Certified™

Gold Certification, India Facility

Best Organizations for India Women 2024

Great Place to Work Certified™

Hall of Fame, 100 Best Companies for Women, India 2023

Best Organizations for Women 2023

Great Place to Work Certified™

Great Place to Work Certified™

Hall of Fame, 100 Best Companies for Women 2021

Best Organizations for Women 2022

Employee Engagement Strategy of the Year

India’s Best Workplaces

Silver Team Manager Award

Top 30 Under 30

Best Company to Work for Service Provider

Team Leader/Manager of the Year - Bronze

America's Greatest Workplaces for Diversity

Silver Employer for LGBT+ Inclusion

Champions, Most Inclusive Companies Index India 2023

Winning 'W' Company for Female Board Representation

100 Best Companies for Women in India

Environmental Sustainability

First Prize, Safe Place to Work within Candor Tech Space (Sector 48), India Facility

Gold Certification, India Facility, 2024

Effective Waste Management Recognition, India Facility, 2024

Blue Flag Ecological Certification

"The call handler was very helpful and is probably the most understanding person I’ve ever spoken to at a collection agency.
Thank you."

"The call handler was very helpful and is probably the most understanding person I’ve ever spoken to at a collection agency.
Thank you."

"The call handler was very helpful and is probably the most understanding person I’ve ever spoken to at a collection agency.
Thank you."