We put people first and engage with honesty, empathy and respect
We treat customers fairly and offer affordable payment solutions, often through long-term payment plans.
Anita was very helpful and we came up with a great agreement. She wasn’t like other bill collectors; she was real nice and patient. She listened when others wouldn’t.
— Marcos, U.S.A.
Being very compassionate, caring, thoughtful and probably one of nicest companies out there who are prepared to be more for you than they are for themselves.
— Barbara, U.K.
[Ebony] went above and beyond. I had issues with (the original issuer), but Ebony did everything right… She went out of her way to help me, work with me, and had a great attitude.
— Marian, U.S.A.
When I needed my help and support, they helped me and supported me all the way. They listened to me and understood my situation which I found very satisfying and took a lot off my mind.
— Susan, U.K.
Showed extreme patience and a willingness to listen to understand my own problems and to realise how I got into the situation, that I actually arrived at. Very kind, very considerate, pleasure to speak to them.
— Stephen, U.K.
The representative was caring and professional and very understanding of my circumstances. She made me feel at ease and helped me get my issues resolved.
— C. Prince, U.S.A.
I listened to what I had to say. Very very professional. Difficult subject to talk about, but listened, showed real empathy, and put a note of the details and then offered real solutions.
— U.K. consumer
I find that Cabot is understanding and go out of their way to understand my situation, my position, my financial commitment and try their best to help. Over the years it was amazing to me, it was an amazing experience being helped by Cabot.
— Lauritz, U.K.
The representative told me up front that she believed my story about the fraudulent activity that’s been appearing on my credit report, and that she was more than willing to remedy the situation as best as she could.
— J. Tom, U.S.A.
They’re so understanding, they’re not like anybody else, they’ve very, very understanding and they’re there to listen to you. I appreciate everything they have done for me and I’d like to thank Cabot staff very much for all the help.
— U.K. consumer
You have got amazing staff, you’re an amazing company, you’re supportive, you’re kind, you’re caring, and you’re respectful to everybody. Well done.
— Tracy, U.K.
The representatives were professional – I’m very happy how they spoke to me. I know it’s a debt I’m paying back… but sometimes you get calls from debt collectors who can be very rude.
— D. Robinson, U.S.A.
I really appreciated their professionalism. They’re very polite, very courteous on the phone, and did a very good job with my account.
— B.D. Washington, U.S.A.
I asked the representative one question and it was answered within one minute. All resolutions were presented to me in a professional and quick manner.
— E. Davis, U.S.A.
You have been understanding, you’ve had empathy, you’ve talked to me and listened to me and you’ve understood where I’m coming from and supported me in the best way you can. I appreciate all of that.
— Jean, U.K.
The representative knew exactly how to handle the situation and took care of it in a very short time.
— C. Nartey, U.S.A.