Mortimer Clarke Solicitors (MCS), the law firm in the Cabot Credit Management Group (CCM), a market leader in European Credit Management, was awarded the Best Legal Services Provider at the Collections & Customer Service Awards on 21 November in Manchester.
This is the second win in the space of a few weeks, as MCS were awarded a Credit Excellence Award in the Legal and Enforcement category in October.
Part of the awards submission included an overview of Big Ears, a customer satisfaction measurement tool which has been tailored to suit the needs of MCS and the Cabot Credit Management Group and was implemented at the end of 2017. It has provided invaluable feedback from the Group’s customers and enhanced working practices in all areas of the business. The award submissions emphasised that MCS genuinely want to make customers’ experience with them the best that it can be, and that this tool has been a very powerful way of achieving that.
Ken Stannard, Chief Executive Officer, CCM, commented, “We are delighted that Mortimer Clarke Solicitors has secured another award this year. They are leading the way in litigation recoveries combining innovative approaches through cutting edge technology and, as with the rest of our group, ensuring the customer is at the heart of their operation. It is great for this to be recognised in our industry.”
About Cabot Credit Management
For further information, please visit www.cabotcm.com or contact:
PR Manager, Cabot Credit Management
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Note to editors
Cabot Credit Management (www.cabotcm.com) is one of the largest credit management services providers in Europe and the market leader in the UK and Ireland, based on expected future gross cash collections.Cabot provides a range of credit management services across a broad client base that includes some of the largest credit providers in Europe. These services include debt servicing offerings such as early stage collections, business process outsourcing, contingent collections, trace services and litigation activities Cabot has credit management experience across a range of both credit providers (including consumer finance, telecommunications companies, retailers, utilities companies and government agencies) and asset classes (including secured consumer debt, small and medium‑sized enterprise debt, and high‑value accounts).
Between Cabot’s inception in 1998 to 30 September 2018, it has invested a combined total of c£2.5 billion in the acquisition of over £25.7 billion in face value of purchased loan portfolios and has received £3.5 billion in cumulative collections from purchased loan portfolios. As at 30 September 2018, Cabot’s 120‑month estimated remaining collections was £2.6 billion, and Cabot’s 180-month estimated remaining collections was £3.0 billion.
With 20 years of debt purchase and debt servicing experience, Cabot was one of the first companies to engage in the credit management services market in the United Kingdom. In March 2016, Cabot became the first large credit management service company in the United Kingdom to be authorised by the FCA, and in May 2017 Cabot became the first credit management service company in Ireland to be authorised by the Central Bank of Ireland.
Customer service and regulatory compliance are at the core of Cabot’s business and culture and are implemented through its collections strategy. Cabot seeks to treat its customers fairly and offer affordable payment solutions, often through long‑term payment plans. Cabot has customer satisfaction scores in excess of all UK banking and building society benchmarks and many leading high street banks, and Cabot believes that it has one of the lowest rates of complaints in the debt collection industry referred to the UK Financial Ombudsman Service.
Cabot has won numerous industry accolades including 2018 Credit Excellence Awards for Best Outsourced Call Centre Operation, 2017 UK Customer Satisfaction Award from the Institute of Customer Service, Credit Excellence Awards 2016 for Compliance and the Credit Today Award 2016 for Treating Customers Fairly.