Cabot Credit Management (CCM) is the largest credit management services provider in the U.K. and Europe’s largest debt purchaser, providing a range of credit management services across a broad client base. Through its subsidiaries and European affiliates, CCM works with some of the largest credit providers in Europe including banking, consumer finance, telecommunications businesses, retailers, utility companies and government agencies. Its services include early stage collections, business process outsourcing, contingent collections, trace services, litigation services, and debt purchasing.

With 21 years of debt purchase and debt servicing experience, CCM was one of the first companies to engage in the credit management services market in the U.K. CCM was the first large credit management service company to be authorized by the U.K.’s Financial Conduct Authority and the first credit management service company to be authorized by the Central Bank of Ireland. CCM has customer satisfaction scores in excess of the U.K. banking and building society benchmark and many leading high-street banks. CCM has won numerous industry accolades, including a 2017 U.K. Customer Satisfaction Award from the Institute of Customer Service, and the CCR Credit Excellence Awards 2018 for Best Use of Technology and Best Law Firm.

With over 2,700 employees, CCM is headquartered in the U.K. and has operations in Ireland, Spain and France, and owns portfolios in Portugal.

Awards, Certifications and Memberships

Law Firm of the Year and Best Vulnerable Customer Strategy Provider, 20/20 Credit Awards. 2019

UK Customer Satisfaction Award Winner, UK Customer Satisfaction Award Winner. 2019, 2017

Best Use of Technology and Best Law Firm Credit Excellence Awards. 2019

Best Legal Service Provider, CCS Awards. 2018

Best Outsourced Call Centre Operation, U&T Awards. 2018

Gold Accreditation until 2020, Investors in People.

Credit Services Association member, the UK trade association for the debt collection and debt purchase industry.

The Institute of Customer Service member, the independent, professional membership body for customer service.


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