We help people recover from financial difficulty and turn toward a path of economic empowerment. We believe this can only be achieved through mutual engagement, understanding, collaboration and respect between our company and consumers.
We have an unwavering commitment to operate with integrity and treat people fairly as demonstrated through our industry-first Consumer Bill of Rights. We are also dedicated to better understanding financially distressed consumers and developing innovative ways to support their financial recovery, which is the focus of our Consumer Credit Research Institute. Our business success is a direct result of each of our people doing the right thing every day and is predicated on holding ourselves to the highest ethical standards when partnering with our consumers, stakeholders and community.
We manage our business based on the following core values:
Integrity – We conduct business honestly and treat colleagues, partners and consumers ethically. We follow through on promises and keep commitments, applying high standards in pursuit of our objectives.
Breakthrough Results – We achieve industry-leading results by seeking unique solutions to challenges and building innovation into everything we do.
Collaboration – We are greater as a team than the sum of our parts. We meet our objectives through partnership and collaboration, and make decisions that are best for the company as a whole.
Respect – We acknowledge and value individual differences and contributions; treat our colleagues, partners and consumers with respect; and will not compromise our integrity or the dignity of consumers in the name of profit.
Fairness – We believe treating consumers with fairness and impartiality is crucial to our ongoing success.
Our Commitment to the Community
As a financial services firm, we are in a unique position to help consumers and communities through economic empowerment. We seek to support the communities where we live and work through philanthropy that provides education opportunities, job training and basic support services such as affordable housing and access to food.