Encore Capital Group is an international specialty finance company with operations in 13 countries. Our subsidiaries purchase portfolios of consumer receivables and acquire delinquent property tax debt from major banks, credit unions, utility providers, and municipalities, and partner with individuals as they repay their obligations and work toward financial recovery.
Subsidiaries include Midland Credit Management, which purchases and services unsecured consumer debt in the US; Propel Financial Services, which assists property owners delinquent on their property taxes in the US; Grove Capital Management, Cabot Credit Management and Marlin Financial Services, which acquire and service consumer debt in the United Kingdom, Rep. of Ireland and Spain; Baycorp, a leading debt purchasing and contingency collections company based in Australia and New Zealand and Refinancia, which services distressed consumer debt in Colombia and Peru.
Encore’s success is fueled by our demonstrated commitment to conducting business ethically and in ways that support consumers’ financial recovery, sophisticated and widespread use of analytics, significant investments in data and behavioral science, and cost advantages provided by our highly efficient operating model and proven investment strategy.
In 2011, Encore and Midland Credit Management unveiled the industry’s first and only Consumer Bill of Rights, which codifies the company’s commitment to respectful consumer treatment. We strive every day to treat consumers with dignity and respect as they work toward financial recovery. Some of the tenets of our Consumer Bill of Rights include contacting consumers in a timely and effective manner, resolving accounts quickly and honestly, forgiveness of debt in times of hardship, collection practices that preserve dignity, and fair and reasonable use of litigation.
Our Consumer Credit Research Institute, which partners with leading universities and non-profit organizations, is dedicated to understanding financially distressed consumer behavior so that we can create and manage programs that provide significant, measurable benefits to consumers. CCRI explores the ways in which consumers get into financial trouble and looks for ways to break the cycle of chronic debt that can lead to financial distress. CCRI is an industry-leading effort to differentiate and describe an important and often neglected consumer segment, and hopes to advance thinking in the areas of public policy, financial education and business operations.
Headquartered in San Diego, Encore is a publicly traded NASDAQ Global Select company (ticker symbol: ECPG) and a component stock of the Russell 2000, the S&P SmallCap 600, and the Wilshire 4500. The company collected more than $1 billion in 2013.
The company’s US operations include facilities in San Diego; Phoenix; Houston; Dallas; San Antonio, TX; McAllen, TX; St. Cloud, MN; Warren, MI; New Freedom, PA; and Roanoke, VA.
More information about Encore’s Cabot Credit Management subsidiary, including information about its quarterly and annual financial results, can be found at www.cabotcm.com.